FAQ

We use European human hair.

Yes. Due to the nature of the high quality hair we use, the wigs can be styled with Babyliss. Like normal hair,excessive use on high heat settings can damage hair. We suggest don't use too often or too high temperature to protect hair quality.

There are advantages to both and many people choose to have human virgin unprocessed hair and human processed hair wigs on hand for different circumstances. Unprocessed hair /virgin hair still has the cuticle intact; it has not been chemically processed. The hair is also usually from a single donor. Each strand of hair faces the same direction, not causing tangling. The hair would also be considered luxury hair, also known as “cuticle hair.” It can last longer than processed hair, of course, it is more expensive than processed hair.For niceborn wig ,we have slavic virgin hair ,Mongolian virgin hair and brazilian virgin hair.

A:The advantage of unprocessed hair is that if you want to color the hair, you can get a great match to your own. With unprocessed hair, you also get a better color application, as the stylist can see the original tones in the hair and which tones it pulls.

B:Another advantage is that unprocessed hair lasts longer than processed hair; this way, you get a greater value, as it's not damaged hair. The hair is soft and more manageable after you wash it, as it is not usually coated in silicone.

We can provide cap size include XS,S,M,L and XL . Average size wigs, however, tend to fit about 95% of customers. We have a Blog that will help you measure your head to determine the best size!

All of our wigs are designed with an adjustable cap for maximum comfort and the most perfect fit possible.

Lace top wigs features a soft, breathable base that allows the scalp to subtly show through, mimicking the look of natural hair growth. If you choose bleach knots, it delivers a realistic scalp effect without bulk, heaviness, or obvious wig structure.

Silk top wigs are an excellent choice for those who prefer not to worry about visible lace holes. They offer an identical human like scalp appearance, and the cap is the most durable  since it is not made from thin lace.

A wig stand or mannequin is ideal. It will help keep the hair from becoming tangled and will help to maintain shape. Also, see if you can find a cool, dry spot to keep wigs in the best condition.

Not at all!Toppers are secured with pressure-sensitive clips that grip firmly to your hair, and our wigs are designed with stay-on technology to keep them in place, even on windy days. They’re not going anywhere!

Fully bleached hair may have slightly damaged cuticles, but all our virgin hair maintains fully intact and aligned cuticles.During the dyeing process, we do our best to minimize cuticle damage.

Yes,we offer multiple cap constructions.

A4:All of our Jewish wigs are multi-directional. The location of the hair part can be changed. Our unique multi-directional part allows for unlimited styling possibilities, same as naturally growing hair.

Usually within 24-72 hours.

At NiceBornWigs, we are committed to ensuring that your order reaches you quickly, safely, and securely. Please review our shipping policy below for details on processing times, delivery methods, and related information.

Processing Times

• All ready-to-ship SALE wigs are processed within 2–3 business days after payment has been received.

• Custom wig orders may take longer depending on specifications. Estimated production and processing times will be provided at the time of purchase.

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• Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Times

• We offer standard and express shipping options. Delivery times vary based on your location

Estimated delivery times:

• FEDEX ,DHL:3-5 business days

• Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen circumstances.

Shipping Fees

• Shipping fees are calculated at checkout based on your location and chosen shipping method.

Tracking Orders 

• Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery.

• If you do not receive tracking details within the expected processing time, please contact us.

Delayed or Lost Shipments

• While we work with trusted couriers, delays may occasionally occur. If your order is delayed beyond the estimated delivery timeframe, please reach out to us so we can assist you.

• Lost or undelivered orders will be investigated with the courier, and we will keep you updated throughout the process.

We offer refund or exchange except for SALE wigs and custom orders.(custom length, density , style , size, colour or any change requested) are non refundable. If your wig is received damaged please let us know immediately.

All other non-customised wigs have a 7 days return policy from the day it was delivered. Wigs must be returned in the original state. Customers are responsible for shipping cost back to us and original shipping cost is non refundable.(Please note that this is the actual shipping fee it cost us to send the wig to you)

International customers will be responsible for any custom duties for returning the wig back to us.

For the purpose of hygiene and for refunds/exchange to be granted, we request that the buyer wears a wig cap when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

• Change of part, application of heat etc

• The wig must not be coloured, styled, bleached, washed, brushed or combed.

• The wig must not be in contact with any food smells, smoke, hair spray or perfume.

The buyer is liable for shipping fee back and must take reasonable care of the wigs they wish to return. The buyer will be responsible for the returned products until they reach us.

Once a return has been received and approved, refunds are processed within up to 14 working days. This timeframe allows for inspection of the returned item and processing through our payment system.

After the refund has been processed, please allow an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.

Refund timelines may be affected during busy periods such as holidays or sales events. If your refund exceeds the stated timeframe, please contact us and we will be happy to assist.